The Sales ‘Expert” – Learn from a real one!

We’ve all been to Conferences and heard from the “expert” about better ways to manage the business. Every conference has them, but sometimes they lack the specific industry knowledge to really get the point across.how many times have you left one of these sessions saying “That bloke has no idea how we work”

Ask yourself this -has this “expert” actually worked in a Self Storage business – has he sold any Storage space – does he know what he is talking about?

Many of them haven’t.

Joe Doyle from Select Training is one of those hard-working guys who started work behind the counter in Self Storage over 20 years ago. On his first day it was his job to get rid of the security dogs droppings from around the facility! Not the best start to a sales career where Joe thought he was ready to sell storage space! He would start on the road to learning the hard way. His career started at Millers Self Storage in Sydney, at the time the best operator in the business in Australia. Joe knucked downed and earned his stripes as a storage assistant then as a storage manager.

The Sales ‘Expert” – Learn from a real one!

Having started the Millers Self Storage training program, Joe Doyle has gone on to train some of the best Self Storage experts in Australia, is management knowledge is unsurpassed when it comes to managerial training and Joe will show during his workshop session practical tools and practical methods that you can use to improve your business –

Fostering a customer service culture is very important and should not be underestimated. A team culture, however, is just as important – if you are not serving a customer, you better be serving someone who is!

The whole team should be happy in their roles – negativity is not something that should be tolerated, as it can drag a whole team down. After all, a chain is only as strong as its weakest link. The team must care about the customer and openly display this caring attitude. They must also understand the difference between ‘service and sales’ and grasp the essential correlation between the two.

You must have a service standard for the team to adhere to and be measured against. Defining what you want from your team when they interact with your customers, as well as what you don’t want, is crucial in shaping your customer service standards. importantly, dedication to the job of managing the business rests with the person behind the counter and no one else. Joe’s specialist techniques for extracting the best from those people behind the counter is legendary. If you run a Self Storage facility or manage a Self Storage facility, this session is absolutely essential for to attend. Joe’s session is worth the price of admission alone and he will uncover the real truth behind the successful self storage operators. All sales results start and end with good people!.