Joe is the owner and primary trainer at Select Training and has been providing sales and customer service training for organisations for over 15 years. Joe has a deep passion for exceptional “caring” customer service which was germinated during his 6 years with Woolworths. Then as National Training Manager for Millers Self Storage Joe helped develop a strong service culture that aimed to turn ordinary customers into “fans” of the business.
Joe founded Select Training in 2008. He recognized that there was a need for a training company that could develop training programs that were tailored to various organisations and not just “off the shelf” modules. Furthermore, a training company should always be solely focused on improving the bottom line results of its customers, something that is unfortunately rare.
Select Training believes in targeting training to the areas that make the biggest difference to a company’s performance, such as communication, face to face sales, telephone sales and customer service. They also recognise the need for their customers to be able to benchmark and monitor their team’s performance in these areas, hence their phantom and mystery shopping services.